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“We don’t
necessarily want to be the market leader in
volume in Southern Africa; we would rather
be the market leader in service excellence
and always be the supplier of choice for our
customers.” Here we recognise that to
achieve the status of supplier of choice we
have to be an employer of choice as it is
our employees that deliver service
excellence.”
At The Forklift Business we have a
number of tailored service packages giving
you the benefit of preferential rates and
discounts outside of the norm allowing you
to budget and keep track of your expenses.
Our service packages Include:
Benefits of an AIM, 3 year Service Plan
and a PMA (Preventative Maintenance
Agreement)
-
Guaranteed 4 hour breakdown response
time or you don’t pay for the labour
required
-
Reduced labour rates
-
6
months warranty on all parts and labour
(1 year/1500 hours on engine)
-
24
hours on call service – seven days a
week
-
Reduced rental rates while your
forklifts are under repair
-
Improved trade-in values
-
Servicing is carried out at correct
intervals
-
A
comprehensive 63 point inspection report
after each service
-
Reduced maintenance costs
-
Only
genuine parts are used
-
Maintenance costs can be budgeted
-
Lengthens forklift life
-
Keeps
downtime to a minimum
AIM – ALL IN MAINTENANCE
The AIM
offers you a fixed monthly maintenance cost
based on hour utilization and term use and
covers general repairs, services, spares,
labour and travel, but excludes tyres,
forks, traction batteries, chargers, fuel
and any accident or abuse caused by improper
use of the forklift.
3 YEAR SERVICE PLAN
The 3 year service plan is an upfront
payment at the time of purchase which then
covers all the services for 3 years or 5000
hours’ on your forklift thus ensuring that
your forklift is serviced at the correct
intervals minimizing premature component
failure.
PMA – PREVENTATIVE MAINTENANCE AGREEMENT
The PMA
provides very similar cover as the 3 year
service plan but is charged out as and when
your forklift needs to be serviced but it
also offers you preferential rates and
discounts on labour, travel time and parts
giving you the benefit of uptime at the
lowest cost.
The question of service capabilities is more
often than not a question that most
customers will ask in the forklift industry.
At The Forklift Business we welcome
this question, because what makes our answer
different to the rest of our competitors is
that the culture instilled in each one of
our employees is that of service excellence.
The Service Excellence culture:
-
Customers ease of doing business with
The Forklift Business
-
Problem resolution
-
Availability and response
-
Relationships
-
Communication
-
Contract and fleet management
-
Value
for money- cost control and innovation.
At The Forklift Business we don’t just
believe in service, we understand it and
live it every day with our customers and
staff. The Forklift Business is
privately owned, which means that service
issues are dealt with by highly motivated
and skilled staff that have direct access to
shareholders / directors so that no customer
has to work through incompetent call centres
and layers of junior and middle management.
We believe this to be our major competitive
advantage, because in the materials handling
industry, service response & repair time is
key. By side stepping multi-layered
organograms and red tape encountered in most
corporates, decisions can be made instantly,
reducing response time and customer
frustration considerably.
We are committed to evolving and empowering
our employees and are therefore constantly
upgrading our local and international
training programs in order to keep up with
the high standards our customers have come
to expect from us. We offer apprenticeship
programs to pass on the knowledge and we
look for potential growth and opportunity
for those willing learn and grow within the
organization.
Our technicians are also equipped with all
tools to get the job done as efficiently and
effectively as possible. Our vehicles have
also been modified to a suit our
specifications, allowing our technicians to
carry van stock that has been systematically
chosen. This ensures quicker response times
and minimal delay in getting machines
operational. All vehicles are controlled and
monitored through a fleet management system
which keeps track of our technicians’
whereabouts and to ensure that we dispatch
the closest or soonest available technician.
This allows us to commit to a guaranteed 4
hours response time, which we back by
offering our customer’s 50% off their
monthly maintenance charge if that
commitment is not met.
Workshop
Warranty
At the The Forklift Business workshop we
attend to the various work required by our
customers. This includes all servicing,
major repairs as well as any refurbishment
of our customer’s current internal
combustion and electric forklifts. We
specialise in transmission overhauls,
hydraulic systems, engine overhauls and
upright repairs. We offer full re-sprays
including any corporate colour requirements.
We pride ourselves in the quality of our
workmanship and would like you to put us to
the test.
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